Tag: domain registration

Namecheap.com Coupons Updated For February 2020

About Namecheap

The Namecheap Company was founded in the year 2000 by Richard Kirkendall as a domain registration service provider and a dealer in the transfer of domain names. The company, based in California, United States, primarily deals in the registration and transfer of internet domains. A subsidiary of the company based in Phoenix, Arizona also handles web hosting and handles over 10 million domains for its customers. According to the company’s mission, Namecheap targets providing high-quality domain hosting services while mediating the transfer of ownership of the same at fair and competitive prices.

According to the vision of the founder and chief executive, Richard Kirkendall, Namecheap targets penetrating the market by providing simple and transparent internet incorporation and registration services to its customers. As part of its initiative, the company maintains a database of millions of domain names that are on offer for sale or lease.

An individual wishing to transfer their domain can register and enlist it into the market from where interested parties can make appropriate and competitive offers. The process is transparent enough, and as is regulated by the company to ensure fair dealership.

How to use coupon codes

The company offers some attractive promotions to its customers from time to time. One of the common methods of giving offers to its clients is offering monthly coupons and discounts. The coupons are located on the company’s website under the promotions page.

For the month of November, for example, the company has posted coupon codes where clients registering or purchasing domains and other products can enjoy discounts of up to 25%. Three of the available monthly coupon codes include THANXFUL, HOSTUCOPIA, and DEALMAIL. To benefit from the coupons, one needs to copy the coupon code and apply it when checking out. The coupon code deducts an appropriate percentage from the subtotal of the customer’s purchase order.

How to Connect with Namecheap

Namecheap has a well organized system on how to serve and address customers’ issues relating to sales and the general functionality and operations of the company. The Namecheap customer support operates on different levels including live chat from the company’s main website as well as connecting to the company’s 4 social media sites including Twitter, Facebook, Google+ and Pinterest. On each of the platforms, well-trained customer service agents work on a 24-hour basis to provide support to customers while answering their concerns and questions.

Also, the company also supports customers through Frequently Asked Questions (FAQs) where a database of regular and appropriately answered questions exists. The customer support is also so well fragmented that it covers on all areas of customer operations. The company, however, does not offer call-based customer support and doesn’t give customers its phone number for customer inquiries.

Refund Policy

The Namecheap Company, like any other online merchandising company, has a well-elaborated refund policy. The policy explains the circumstances under which the client can request a refund from another client for services rendered through the company’s website. The policy also covers instances where the customer can request a refund from the company itself.

According to the refund policy, the company requires all services being disputed to be canceled before a refund is issued. In addition, the company is not liable to offer a refund in instances where it initiates a suspension or termination of a given service due to reasons allied to breach of the code of conducts.

In instances where domain purchases or transactions are done in currencies other than the US dollar, the company pledges that all refunds would be done in US dollars. The customer is normally held responsible and liable to suffer the loss of fluctuations in the exchange rate at the time of initiating and effecting the refund. All refunds, if successful, according to Namecheap’s refund policy, are accredited the source of the payment. The company is only held accountable for ensuring that the legally agreed amount for refund is accredited to the customer’s preferred mode of payment. It, therefore, does not hold responsibility in instances of post-refund deductions by credit card companies or PayPal.

The process of submitting a refund request is also elaborate and lean enough to ensure that a speedy service is rendered. For example, to initiate a refund request, one needs to submit a ticket detailing the type of disputed transaction and the reason for requesting for the refund. The tickets are appropriately processed within the shortest time possible, and the customer notified of the verdict and the appropriate underlying reason for the same.